Shows Team Administrator
British Showjumping, the National Governing Body for Showjumping in Britain, is currently seeking to appoint a full time Shows Team Administrator to work as part of the Shows team at their office based in Meriden, West Midlands. 
We aim to encourage greater and more active participation across our sport, supporting consistent high performance at all levels. To support this aim, our Shows Team continually strive:
  • To provide a coherent and effective competition structure that meets the needs of all; and
  • To work in partnership to support organisers to deliver quality, safe competition at a range of appropriate venues across the country.
Reporting to the Shows Team Leader, the role of the Shows Team Administrator ensures that administrative duties are carried out and processes are followed to ensure the effective and efficient running of the team, resulting in a great Member experience.
Main Duties
To provide an efficient and effective service to Members, both Organisers and Competitors, through:
  • Providing a key point of contact for all Members of British Showjumping.
  • Delivering a first class customer experience upon contacting British Showjumping.
  • Dealing with all enquiries in a professional and courteous manner, on the telephone or via email.
  • Following instructions as given by the Shows Team Leader.
  • The awarding of qualifications to eligible Members/Horses following established procedures and qualification policies.
  • Administering deployment of Stewards and processing associated reporting.
  • Providing reports as and when required.
  • The grading of show results, and the processing of Ticket to Ride documentation.
  • Processing of Accident Report forms and necessary escalation as required.
  • Administering awards (rosettes/rugs/sashes) as required.
  • Assisting with the organisation of the Junior Academy Show
  • Offering administrative support following set policies and procedures, particularly in relation to affiliation of Show Centres, dates management and awarding qualifying competitions for example.
  • The review and processing of schedule submissions.

Essential Desirable
Knowledge and Experience
  • Working knowledge of the contact centre/service industry environment
  • Experience of delivering to tight timescales.
  • Working knowledge and experience in working within a Membership based organisation.
  • Knowledge of equestrian sport beneficial but not essential.
Skills and Abilities
  • Excellent oral and written communication skills.
  • The ability to manage a varied and complex workload.
  • Confident and professional telephone and email manner.
  • Listening skills, to understand exactly what Members want – Organisers and Competitors alike.
  • The ability to relate to a geographically dispersed membership with limited face-to-face contact.
  • A strong level of IT literacy, including MS Office
  • Flexibility to manage and prioritise a varied workload.
  • Problem-solving skills.
Personal style and behaviour:
  • Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations.
  • A team player - both internally and externally. Happy to “roll sleeves up” as required.
  • Customer service focus.
  • Excellent attention to detail and a methodical and organised approach to work.
Contractual information
Salary: subject to experience
Annual Leave Entitlement:  22 days per annum plus statutory Bank Holidays.
To apply please send a covering letter with CV to Ajeet Panesar, British Showjumping, Meriden Business Park, Copse Drive, Meriden, West Midlands, CV5 9RG or email:
Closing date for applications:  Thursday 5th September 2019 at 12 noon.
Expected interview date: Monday 9th September 2019.